Return Policy
We pride ourselves on our customer service and your satisfaction is our long term pursuit. Onceyour package has arrived, we strongly suggest you open it and check to make sure the itemsmeet your requirements
In order to return, please create a refund/return request or request a call back from our supportteam on Citymall mobile application within the time period specified in the Table below. We willcontact you and provide you with information about pickup from your address.
Once the product has been received and accepted after verification, we will process the refundand update you once done
Please allow up to 7 days for the refund transfer to be completed.
Refund Mode
| Mode of Payment | Mode of Refund | Days |
|---|---|---|
| Cash | Gullak | Within 1 Day after Pickup Done |
| Online | Online | Within 7 Days after Pickup Done |
A new product can be replaced for another product or returned for a refund subject to the conditions mentioned in the below table.
| Category | Issue should be raise within | Return/Refund | Replacement | Terms & Conditions |
| FNV Products | Same day | Yes | Yes | Quality, Damage/Wrong |
| Loose Items (with no branded packaging) | 72 Hours | Yes | Yes | Expiry/Damage/Wrong/ Quality |
| FMCG Food/ Grocery | 72 Hours | Yes | Yes | Expiry/Damage/Wrong |
| Personal Care and Home care Products | 72 Hours | Yes | Yes | Expiry/Damage/Wrong |
| Electronics & Electrical | 48 Hours | No | Yes | If product is in the warranty or guarantee period then product will be repaired or replaced (Within 48 hours of delivery if the product is found not working, it can be replaced, after 48 hours if there is some problem with the product it will be repaired). |
| Shoes | 72 Hours | Yes | Yes | Original packing(Box should not be damaged), tags should be there. Product should not be soiled/stained. |
| Clothing | 72 Hours | Yes | Yes | Original packing, tags should be there. Product should not be soiled/ stained |
| Inner wear, night wear | 72 Hours | No | Only in case of quality issue | For replacement-product should not be used. Original packing, tags should be there. Product should not be soiled/stained. |
| Socks | 72 Hours | No | Only in case of quality issue | For replacement-product should not be used. Original packing, tags should be there. Product should not be soiled/stained. |
| Leggings | 72 Hours | No | Only in case of quality issue | For replacement-product should not be used. Original packing, tags should be there. Product should not be soiled/stained. |
| Kitchenware - Non Electrical | 72 Hours | Yes | Yes | Original packing(Box should not be damaged), Product should not be used. Product should not be soiled/stained. |
| Fresh Products (Breads/ Fresh sweets & Namkeens - Krishna Brand) | 24 Hours | Yes | Only in case of quality issue | Expiry/Damage/Wrong/ Quality |
| Festive products | 24 Hours | No | No | N/A |